Buying goods and use of services are an inevitable part of everyone’s daily life. However, almost all types of transactions involve some risks to consumers. The best way to avoid problems is to be well informed about your rights and obligations before the consumption of a product or the use of a service. It is equally important that you practice some safety measures whenever buying or using a service. Find out some of the best practices to safeguard yourself as a consumer.
Ask for a quote: Request for a written quote so that you will be informed about the service you are going to receive, the repair you are going to perform and the estimated price. This practice will also allow you to compare the price and services of different companies.
Demand for an invoice or a receipt: The invoice indicates what you have purchased, how much you have paid and where, when, how and who did it. If a problem arises, all of this can be helpful.
Read and understand the contract: A contract assumes a series of rights and obligations that you must know. Before signing it, you have to read it until the end. If you have any doubts, consult before signing and once you have signed, ask for a copy.
Clarify the warranty: When you acquire goods that are meant to last, they must provide you with a document stating the identity of the business responsible for the guarantee, the rights you have in the warranty period and the term of the guarantee.
Keep a copy of advertising materials: Advertising is not mere propaganda that a business can meet or fail when it desires. Its content is binding, and you can demand compliance. Therefore, it is advisable to save the available publicity about the contracted product or service.
If a problem arises when buying a product or contracting the provision of a service, you must first inform yourself of the legal rights yo have and then directly expose the complaint and your specific request to the establishment where the product was acquired or Who provided the service to try to reach a friendly agreement. You must reiterate the complaint in writing so that it is recorded.